Helixera Peptides — Refund Policy

Last Updated: January 1, 2025

1. Overview

At Helixera Peptides, we take pride in delivering precision-engineered research-grade materials and professional customer support. Due to the specialized and sensitive nature of our products, all sales are final and no refunds are offered.

This policy ensures the integrity of every compound and compliance with research-use regulations.

2. No Refund Policy

As stated in our Terms and Conditions, Helixera Peptides maintains a strict no-refund, no-return policy. This standard is necessary because:

  • Research materials cannot be safely restocked or reused once shipped

  • Product integrity and chain-of-custody must be maintained

  • Environmental conditions and storage requirements are critical

  • Compliance and quality-control regulations prohibit resale or reuse

All purchases are final once submitted.

3. Order Verification

Before completing your order, please:

  • Review all product details, specifications, and concentrations carefully

  • Verify that the products meet your research requirements

  • Confirm correct quantities, billing, and shipping information

It is the customer’s responsibility to ensure all order information is accurate prior to checkout.

4. Product Quality Assurance

While we do not offer refunds, Helixera stands firmly behind product quality.

  • Each batch is subject to internal quality control and purity assessment

  • Documentation and Certificates of Analysis may be available depending on the product

  • All products are manufactured under controlled conditions to maintain consistency

  • Shipping protocols are optimized to preserve compound stability and purity

If you believe there is a product defect or error, please contact support immediately for review.

5. Order Discrepancies

In the rare event of an order fulfillment error (such as incorrect item, quantity, or packaging), please notify us promptly so we can assist.

Contact Helixera Support:

Provide:

  • Order number

  • Product name and lot number

  • Description of the issue

  • Photos or supporting documentation (if applicable)

Helixera may, at its sole discretion, correct verified fulfillment errors through replacement or store credit. Refunds are not provided under any circumstance.

6. Order Cancellation

Orders can only be cancelled while still marked as “Pending.”

  • Once an order has entered Processing, it cannot be cancelled.

  • Once shipped, it cannot be returned or refunded.

To request cancellation, contact customer service immediately. Approval is not guaranteed and depends on order status at the time of request.

7. Order Modifications

Modifications (such as address or quantity changes) may be requested only while an order is in Pending status.

  • Contact support promptly to request a modification.

  • Modifications are not guaranteed and are subject to approval.

  • Once an order begins processing, it cannot be changed.

8. Delivery Issues

If your tracking information shows “Delivered” but the package has not been received:

  1. Contact the shipping carrier to initiate a trace or claim.

  2. File a claim with the carrier if necessary.

  3. Notify Helixera support with your order number and claim details.

Please note that risk of loss transfers to the customer upon delivery to the carrier. Helixera Peptides is not responsible for lost, delayed, or damaged shipments resulting from carrier handling or weather conditions.

9. Policy Changes

Helixera Peptides reserves the right to update or revise this Refund Policy at any time. Changes will take effect immediately upon posting to our website, with an updated “Last Updated” date displayed above.