Frequently Asked Questions

General Questions

What is Helixera Peptides?
Helixera Peptides supplies precision-engineered research peptides designed for scientific and laboratory use. Our catalog includes a wide range of compounds available in both lyophilized powder and pre-mixed liquid formats.

Are Helixera products for research use only?
Yes. All Helixera Peptides products are strictly for laboratory research purposes. They are not intended for human consumption, medical treatment, or diagnostic use, and have not been evaluated or approved by the FDA.

Is there an age requirement to purchase?
Yes. You must be 21 years of age or older to purchase from Helixera Peptides. Age verification may be required during registration or checkout.

Do you ship within the United States?
Yes. We currently ship to all states within the continental U.S. Any state-specific restrictions or carrier options will appear during checkout.

What are your customer support hours?
Our customer service and technical support teams are available Monday through Friday, from 9:00 AM – 5:00 PM Pacific Time.

Product Questions

What forms are your peptides available in?
Helixera peptides are offered in two primary forms:

  • Lyophilized powder (freeze-dried)

  • Liquid solution

How do I choose the right form for my research?
The ideal form depends on your experimental setup. Lyophilized powder provides maximum shelf life and preparation flexibility, while liquid solutions offer convenience and consistency. Each product page includes form-specific details.

What is the purity level of your peptides?
Our peptides are typically ≥ 98% pure. Certificates of Analysis (when available) include exact purity data. We partner with several high-standard testing facilities, including MZ Biolabs and Chromate Laboratories.

How should I store Helixera peptides?
Recommended storage varies by form:

  • Lyophilized peptides: Store at −20 °C in a sealed container with desiccant.

  • Reconstituted solutions: Store at −20 °C in aliquots to avoid repeated freeze–thaw cycles.
    Detailed storage instructions are available in our Storage Guide.

How do I reconstitute lyophilized peptides?
Reconstitution involves adding a suitable solvent to the peptide powder. The correct solvent depends on the peptide’s solubility properties. Refer to our Reconstitution Guide for full instructions.

Ordering Questions

Do I need an account to order?
Yes. An account is required to ensure documentation accuracy and secure research recordkeeping.

Is there a minimum order amount?
No minimums apply to standard orders. Bulk or institutional orders may have quantity requirements.

Can I modify or cancel my order?
Orders may be updated or cancelled while still marked “Pending.” Once they move to “Processing,” modifications may no longer be possible. Contact support promptly for assistance.

How do I track my shipment?
Once your order ships, you’ll receive a tracking number by email. Tracking information is also available under Order History in your account.

Payment Questions

What payment methods are accepted?
We accept:

  • Major credit/debit cards (Visa, Mastercard, American Express, Discover)

  • Bank transfers

  • Cryptocurrency (Bitcoin, Ethereum, USDC)

  • Purchase orders for verified institutional accounts

Do you accept purchase orders?
Yes, from accredited academic and research institutions. Please contact customer service to set up your PO account.

Is my payment information secure?
Yes. Helixera uses industry-standard encryption and PCI DSS-compliant systems. We never store full credit card data on our servers.

Do you charge sales tax?
Sales tax is applied where required by state and local law. Tax-exempt institutions can upload their exemption certificate under Account Settings.

Shipping Questions

How fast do you ship?
Most in-stock products ship within 1–2 business days. Custom or large-volume orders may require additional processing time.

What carriers do you use?
We primarily use FedEx and UPS. Available options are displayed at checkout based on your location.

How are Helixera peptides packaged for shipment?
Every order is packaged for integrity and stability, including:

  • Protective moisture-resistant containers

  • Temperature-controlled packaging when required

  • Cold packs for temperature-sensitive products

What if my order arrives damaged or incomplete?
If you receive a damaged or incomplete shipment, contact customer service immediately with your order number and photos of the issue so we can resolve it quickly.

Do you ship internationally?
Not at this time. Helixera currently ships only within the continental United States.

Technical Support Questions

How can I reach technical support?
You can contact our technical team through:

Do you provide Certificates of Analysis (COAs)?
Yes, when available. COAs can be downloaded from your account before or after purchase. Availability varies by product.

Do you offer custom peptide synthesis?
Helixera does not currently perform custom synthesis, but our team can provide information or guidance on sourcing specialized materials.

Where can I find Safety Data Sheets (SDS/MSDS)?
Safety Data Sheets are listed on applicable product pages and can be downloaded as needed. For unlisted SDS requests, contact support.

Account Questions

How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions sent to your registered email.

Can multiple researchers share one institutional account?
Yes. Institutional accounts can include multiple authorized users. Contact support to configure additional access.

How do I update my account details?
Log in, navigate to Account Settings, and update your information as needed.

Is my account information kept private?
Yes. All customer data is confidential and protected under our Privacy Policy. We never share your information except as required to process or deliver your order.