Helixera Peptides — Privacy Policy

Last Updated: November 1, 2025

1. Introduction

Helixera Peptides (“Helixera,” “we,” “our,” or “us”) is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, create an account, or place an order.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree, please discontinue use of our website and services.

2. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you:

  • Create or manage a Helixera account

  • Place an order or make a payment

  • Subscribe to newsletters or marketing communications

  • Contact customer support

  • Submit reviews, feedback, or surveys

This may include:

  • Name, email address, and contact details

  • Billing and shipping addresses

  • Payment information (processed securely through third-party providers)

  • Institutional or professional affiliations

  • Order history and preferences

  • Phone number (if provided)

Phone Number Collection and Use

When you choose to provide your phone number, Helixera:

  • Collects it voluntarily — never as a requirement for browsing

  • Protects it using secure storage and encryption standards

  • Never sells, rents, or shares your number with third parties for marketing

  • Uses it only for order updates, verification, or customer support

SMS Communication Consent

By providing your phone number during checkout or registration, you consent to receive SMS messages from Helixera Peptides related to your order or account. These may include:

  • Order confirmations and shipping notifications

  • Account verification or security alerts

  • Customer service communications

You can opt out of SMS messages anytime by replying “STOP” or contacting support.
Standard message and data rates may apply according to your mobile carrier plan.

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and device information

  • Browser type, version, and settings

  • Operating system and device identifiers

  • Referring URLs and site navigation paths

  • Time spent, pages viewed, and purchase behavior

Cookies and Tracking Technologies

Helixera uses cookies and similar tools to:

  • Improve site performance and functionality

  • Analyze traffic and usage trends

  • Remember preferences and login sessions

  • Personalize content and communications

You can manage cookie settings through your browser. Disabling cookies may limit site functionality.

3. How We Use Your Information

We may use collected information for the following purposes:

Business Operations

  • Processing and fulfilling orders

  • Managing your account and authentication

  • Providing customer support

  • Verifying professional eligibility for restricted products

  • Sending order confirmations and transaction updates

Product and Service Improvement

  • Enhancing and personalizing your experience

  • Developing new products and features

  • Conducting data analysis and research

  • Improving site design, performance, and usability

Marketing and Communication

  • Sending optional promotional content (if you have opted in)

  • Informing you of product updates, new releases, or company news

  • Administering surveys or special promotions

You may opt out of marketing emails anytime via unsubscribe links or your account settings.

4. Information Sharing and Disclosure

We only share your information as necessary to operate our business and fulfill your orders.

With Trusted Service Providers

Helixera partners with select third-party providers who assist us in delivering services, including:

  • Payment processors

  • Shipping carriers

  • Customer service platforms

  • Email delivery and analytics providers

  • SMS or notification services (only with your consent)

All third parties are bound by strict confidentiality and data-protection agreements.

Phone Number Sharing Restrictions

We do not:

  • Sell your phone number

  • Share your number with marketing agencies

  • Include it in customer databases sold to third parties
    Your number is used exclusively for direct communication related to your orders or account.

Legal and Regulatory Requirements

We may disclose information when required by law or when necessary to:

  • Comply with legal obligations or court orders

  • Protect Helixera’s rights, property, or safety

  • Prevent or investigate fraud or abuse

  • Protect the personal safety of customers or the public

Business Transfers

If Helixera Peptides is involved in a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction, subject to this Privacy Policy.

5. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your data, including:

  • Encryption of sensitive information during transmission and storage

  • Secure server infrastructure and firewall protection

  • Access control and authentication systems

  • Regular security audits and monitoring

While we take extensive precautions, no electronic transmission or storage system is completely secure. You acknowledge that you use our website at your own risk.

6. Data Retention

We retain personal information only as long as necessary to:

  • Complete transactions and provide services

  • Comply with legal obligations

  • Resolve disputes or enforce agreements

  • Maintain accurate business and tax records

7. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to:

  • Access or request a copy of your information

  • Correct inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict or object to certain types of processing

  • Withdraw consent for marketing communications

  • Lodge a complaint with a data-protection authority

To exercise your rights, please contact us using the details provided below.

8. Children’s Privacy

Helixera does not knowingly collect information from individuals under 18 years of age. If you believe a minor has provided us personal information, please contact us immediately, and we will take prompt action to delete such data.

9. International Data Transfers

Helixera Peptides operates in the United States. By using our website, you consent to the transfer and processing of your information in the U.S. and other jurisdictions that may have different data-protection standards than your country of residence.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on our website with the revised “Last Updated” date.

Your continued use of the Service after any updates constitutes your acceptance of the revised Privacy Policy.